Support should reduce confusion, not ask for secrets.

If you need help understanding setup, supported assets, fees or recovery procedure, use the public guides first and contact the launch support mailbox when the answer is still unclear.

Open Wallet Open FAQ

Support contact

Use one verified route.

Launch contact email: ops@walletweb4.com. Use it for questions about public pages, setup flow clarity, supported networks and launch issues.

Safe to share

General context and public identifiers

You can describe the issue, the public page, the network you are using and non-secret transaction references.

Never share

Seed phrase, passwords or private data

No legitimate support path should ask you to disclose recovery words, passwords or sensitive screenshots.

Best first step

Start with the guides

Most launch questions are answered faster by the public backup, recovery, fees and FAQ pages.